Q. How do I start playing at TigerGaming.com?
A. First, you have to download the software off our website. You simply need to click on the download button for the software to start downloading, and you will be prompted with two options; to either save or open the program. If you choose to save it, we recommend that you save it on the desktop so that it may be easily located. If you choose to open the download, the installation process will begin once it is completed. In case you saved the program to your desktop, once the download is finished you need to run the program to begin installation. If you encounter any problems during any of the processes described above, please contact Customer Support immediately by clicking on the live help button found in our website or by sending an email to Support@TigerGaming.com.
Q. After installation, how to do I get to the games?
A. Once the installation is done, the software will need to upgrade to the most current version. This process will begin immediately after you complete the installation. It is fundamental that you don’t stop the upgrading process, because by doing so you will be corrupting the software and you are going to have to uninstall the program and reinstall it again. Once the software has been upgraded, you will be taken into the lobby with the list of the games currently going on.
Q. After my registration I failed to get a confirmation email. Does this mean I can’t start playing?
A. Not at all, the confirmation email is simply a way in which we verify your account. The verification is needed so that you can start playing for real money, but prior to this you can go into the tables and practice until you get the confirmation.
When you get the confirmation email, you simply need to click on the link and your account will be successfully verified, thus allowing you to proceed with real money transactions.
If within fifteen minutes from your registration you haven’t received a confirmation email, please click on the Live Help button to be connected with a Customer Support Representative, or you can send an email to Support@TigerGaming.com. If you choose to do this, please provide a brief description of what your situation is, so that the support team at Tigergaming.com can resolve your issue in a timely manner.
Q. I have registered for my account but I can’t seem to login. Why?
A. When you are trying to log in please make sure that you use the same user name, you selected during the registration process; otherwise, this may be causing you to not be able to log in. Another issue might be the way in which you entered your password. Passwords are case sensitive, so if you originally entered the password with capital letters you must re-enter it in the same way. If your issues are not solved trying this two possibilities, you can click on the Live Help button and you will be immediately connected with a Customer Support Representative, or you wish to send an email please send it to Support@TigerGaming.com
Q. Can I create an account on this computer for my mother/brother/spouse?
A. Yes, you can. However, for the safety of our players, Tigergaming.com’s software has security built into it, so you are allowed a maximum of threeaccounts for separate individuals within a household.
Q: How do I change my account Sign in Name?
A. Tigergaming.com doesn’t allow users to change their sign in names for security reasons. However if special circumstances arise, like for example you used your real name as your sign in, or you are being harassed by other players, please send an email to Support@TigerGaming.com, and we will consider your request accordingly.
Q. I think someone has stolen my password! How can I change it?
A. You can change your password from the game lobby by simply clicking on “Options”, and then, “Change Personal Information”. When you do this a browser will open, and once there you will be asked to provide your current password and then your desired new one.
Q. I have an issue that has not been satisfactorily addressed by Tigergaming.com. Who can I complain to?
TigerGaming.com is licensed and regulated under the rules of the Kahnawake Gaming Commission. Should you at any time feel the need to lodge a complaint, discuss an issue or raise any concern you may have, please contact the Kahnawake Gaming Commission by email.
Please be aware that the complaint must be submitted to the Commission not less than seven (7) days and not more than six (6) months after date on which the subject matter of the complaint first arose.
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TigerGaming, Action Commerce Ltd. and Ecom Enterprise NV are fully-owned subsidiaries of Playsafe Holding AS, a publicly-listed company in Norway (OTC). All poker brands operated by Playsafe Holding AS are licensed and regulated under the rules of the Kahnawake Gaming Commission. We do not accept U.S. wagers.   
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