Network and Connection Questions

• Why do I sometimes experience a slow/interrupted connection?
• I have a firewall and seem to be unable to connect to TigerGaming.com ?
• I have a fast internet connection, but the cards are moving at a very slow rate. How can I fix this?
• What happens if I disconnect from the internet while I am playing a game?
• What are All-ins and how do they work?

Q. Why do I sometimes experience a slow/interrupted connection?

A. A slow or interrupted connection may be caused by your location, internet traffic or some technical issue that your internet provider might be experiencing. At the bottom left corner of the lobby you can see a connection status that might indicate if your connection is undergoing problems.

Q. I have a firewall and seem to be unable to connect to TigerGaming.com?

A. A. If you are behind a firewall and are able to view web pages, there should be no problems connecting to TigerGaming.com. However, if you are using a Non-NAT firewall that is blocking outgoing connections, you will need to open outgoing TCP/IP port 8085.

Q. I have a fast internet connection, but the cards are moving at a very slow rate. How can I fix this?

A. Under the “Options” menu there is a selection that reads “Animation Refresh Rate”. If your refresh rate has selected Medium as a default, select a higher rate and this will speed up the movement of the cards.

Q. What happens if I disconnect from the internet while I am playing a game?

A. When this happens, there are two possible outcomes. The first outcome is that if you are not involved in the hand that is currently being played; and you have not made a bet yet, and you disconnect, you will simply have your cards folded and you will then be placed as sitting out. The second outcome is if you are involved in the hand; you have made a bet, and you disconnect, you will be put as ‘all in’. This does not mean that you will have all of your money put into the pot; it simply means you will only be eligible for the money in the pot up until that point. A separate pot will be created for you and you will be able to win this money, even if you are no longer connected. Regardless of whether or not you win the hand, if you still have not successfully reconnected to TigerGaming.com you will be placed as sitting out.

Q. What are All-ins and how do they work?

A. All-Ins are ‘free passes’ that allow you a special privilege if you become disconnected. You are only issued 2 of these during your game time. If you wish to receive more All-Ins please click on the “Options” menu and then click on the “Reset All-Ins”. This will send a message to Customer Support and they will reset your All-Ins.

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